Backup Sump Pumps & Accessories Shipped Nationwide - Complete Basement Waterproofing Services for Chicagoland!

Have a basement waterproofing or flooding problem? Need help with battery backup sump pumps, sewer repair, window well covers? Basement Flood Protector can solve all your basement waterproofing problems!

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FAQ for the Protector DualCom

Q. Where are your products made?

A. Our products are PROUDLY made in the USA! In fact, most of the components are made right here in our Illinois manufacturing location. These days, just about every other brand you will find is made off-shore. Supporting quality American manufacturing is just one more reason to buy the Protector brand.

Q. What do the numbered model names mean?

A. They are the full power gallons per hour at 10' of total dynamic head. This is the most common way of measuring a pump's capability. Beware of companies that cheat by measuring at 8' or just simply overstate their capacities.

Q. How can a pump phone and email me?

A. There has been a major investment in server and software technology on our side that receives the call from the Protector DualCom ePump. During the call, which lasts about 10 seconds, our server requests the serial number and error code from your unit, hangs up, looks up your registration information, and then initiates the calls and emails to you. This all takes place within minutes. Very cool.

Q. Is there any charge for the continuing ePump monitoring?

A. Monitoring and alert notification is included with your purchase for the first three years. We charge a nominal fee after that of $59 per year. Note that we are NOT in this to make money on the monitoring business. The $59 amounts to less than $5 per month and is simply to cover the costs of servers, phone lines, etc.

Q. Why shouldn't I just buy a system from the Big Box store?

A. There are quite a few reasons that we spell out in the descriptions of each system on this website... click here The biggest reason though is quality. Not just the quality of the system components, but the quality of the warranty, service, and people.

Q. I'm a contractor. Can I be included in the notification process of the ePumps that I sell to my customers?

A. Yes. Each contractor has that option.

Q. I like the notification idea, but I don't want to be bothered all the time. Can I customize the notification settings.

A. Great question. First of all, if the system needs to call you, you WANT it to call you. In our humble opinion, being woken at 3am is worth your basement not flooding. That said, you WILL soon have the capability to customize notifications. For example, you might choose to waive receipt of less cucial notifications during sleeping hours. This feature (and many others) will be added as they are completed (at no extra charge to you). The Protector DualCom ePump is the only system that can only get better as time goes on!

Q. The installation my contractor did looks great. How do I know the notification is working?

A. If you want to verify that the notification process is working, this is probably the easiest test:

1. Unplug the Protector DualCom ePump from the electrical outlet. It will think the power is out and start beeping and position 'C' will change from 'I' to 'O'. You can just let it beep or hold the function button until 'S' appears in position 'G' and then let go. 'S' is for silence and will prevent the unit from beeping for 24 hours for 2 reasons: power outage, pump running. (tip for the future: to prevent the unit from beeping for ANY reason for 5 days, hold the function button until 'D' for disable and let go)

2. After about 5 minutes, the ePump will dial out to our server. You should receive a phone call and emails within a few minutes after that.

3. Plug The Protector DualCom ePump back in. No additional 'reset' is necessary.

Q. Do you make primary electric pumps too?

A. No, but we highly recommend Champion Pumps. They are efficient and reliable, and come in a full range of sizes. See our list here .

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