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CUSTOMER TESTIMONIALS

Basement Flood Protector has been in business since 1974 and with the strong focus we have on customer satisfaction it shows. We have served thousands of customers over the years both with our regional (Chicago area) basement waterproofing services and with our many products we manufacture and ship all over the United States. Below is just a small sampling of the hundreds of letters people have taken the time to write over the years.

  • "The Protector DualCom called me while I was in Brazil vacationing. That's how I found out about the power outages and storms from August 2007! The system performed flawlessly and I had the piece of mind that my basement was dry. Most of my townhome community, which contains many empty nesters (travelers) like us, flooded."

B.M. Northbrook, IL

  • "During the heavy storms the other night, mine was the only dry basement around. Even though my electric pump failed and another contractor had accidentally unplugged some wires, my Protector DualCom knew that was something was wrong and kicked in anyway to save the basement. " note: the DualCom can put itself into "emergency" mode if it senses something is awry. This customer's sensor wires had been torn out of the unit AND his electric pump had broken. Despite all that, the DualCom, sensing a problem, turned the pumps on as needed until the issue was remedied. We designed everything to "fail safe."

K.S. Chicago, IL

  • "Our Basement Flood Protector sure did its’ job Monday night – no water in our basement – not even damp. We can’t believe it kept up with all the rain; it was coming down so fast and furiously and even though we lost our power for 7 hours. What a relief!"

K. M. Elgin, IL

  • "We are extremely glad we installed your BFP 3500 system. Two days after we installed carpet and again this week during a storm we would have flooded without it! I've told many people how happy we are! Money well spent."

R.J. Aurora, IL

  • "First of all, let me say that I was very pleased with your professional and personal opinions from the start. I feel that you were very informative and honest... Steve arrived promptly for the installation and it appears he did a wonderful job. He was thorough and explained the system to me. I will certainly refer any of my neighbors to you..."

W.R.T. Mundelein, IL

  • "The person who installed the pumps was very polite and answered all my questions with patience and courtesy."

S.A.S. Aurora, IL

  • "We enjoyed working with you and the installation looks good."

T.R. Libertyville, IL

  • "Excellent Service - Thank you!"

T.G. Elmhurst, IL

  • "George is an excellent representative for your company - work is good, clean, efficiently done and he is courteous, personable and customer responsive."

A.C. Buffalo Grove, IL

  • "I will recommend you to anyone... Roger, your installer, is a very good man..."

R.C. Roselle, IL

  • "Installer (Steve) was very courteous and did a very neat job. Have given your name to neighbors."

G.F. Long Grove, IL

  • "Chris did an excellent job of installing my back-up pump. Thorough explanation of process and maintenance."

G.I. Gurnee, IL

  • "Completely Satisfied."

C.J. Arlington Hts, IL

  • "This is just a short note of appreciation of the work done on our pumps by George. We were recently away for several weeks and a neighbor reported that the standby light had gone on. We assumed there had been a power cut and did nothing about it. After our return we found that the main pump had failed but the "Protector" had worked on its own for several weeks. It is very reassuring to know that the materials and workmanship put into the standby pump could stand up to such a prolonged test. Many thanks."

R.S. Lincolnshire, IL

  • "It was a pleasure to have the men work in my home."

G.M. Arlington Hts, IL

  • "I just wanted to let you know how pleasant and concerned I have found you and your people to work with... Customer satisfaction and product quality seem important to you. I like doing business with people like you... I wish you continued success."

K.S. Hawthorne Woods, IL

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